Previous incidents

Following platform configuration changes, by 17:15 GMT, the meeting synchronisation backlog had been fully processed, and data between the providers and Ricoh Spaces is now syncing and running as expected.

Thank you for your patience while we worked to resolve this.

​The issue affecting the booking of Microsoft Meeting Rooms through RICOH Spaces (Web, Mobile, and Smart Displays) has now been resolved.

Bookings should now be working as expected, and we’ll continue to monitor the service to ensure stability.

Service has now been fully restored. Our team has confirmed that the affected modules — Organisation Settings, Visitors, and Jobs — are operating as expected.
Root Cause
This incident was caused by a configuration dependency within our analytics and feature management service, which temporarily interrupted certain feature flags. Once identified, we immediately reinstated configuration integrity and validated all affected modules.
Next Steps
We’ve implemented additional monitoring to ensure ea...

We have identified the cause of the issue and are actively working on a resolution.
Restoring full service remains our top priority, and we will provide a detailed root cause analysis once the issue is resolved.
Thank you for your continued patience while we work to restore functionality.
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